Shipping Policy

Our shipping policy is designed to ensure the prompt and reliable delivery of your orders. We provide various shipping methods, including standard and express options, to cater to your needs. Delhivery and Xpressbees are our trusted delivery partners. Shipping costs are calculated based on the weight and destination of the package.

Order Processing and Tracking

We strive to process orders quickly. Once your order is shipped, you'll receive tracking information for real-time updates on your delivery status. While we make every effort to meet estimated delivery times, please be aware that external factors may cause occasional delays.

Customer Support

For any inquiries or concerns regarding your shipment, our dedicated customer support team is available to assist you. Your satisfaction is our priority, and we appreciate your trust in us as your logistic aggregator. We look forward to providing you with a seamless shipping experience.

Refunds And Cancellation

• Lost Packages: Delivery/RTO fees will be reimbursed to the Seller's account if shiponcargo declares the package lost.
• Service Termination: In case of service termination, the Seller must notify the shiponcargo account team. The reversal of remaining miles will be processed as a Cheque or Demand Draft, addressed to the company's registered name and sent to the registration address or an address provided during the account closure request.
• Non-Delivery Compensation: In the event of non-delivery, shiponcargo shall reimburse/refund any Cash on Delivery (COD) charges deducted from the Seller's Miles Account.

Estimated Delivery Time

Delivery of shipments is typically completed within 7-10 days from the date of manifestation.

Working Hours

Our operational hours are Monday to Saturday, from 10:00 AM to 8:00 PM.